Savvy+Sand provide a 12 month warranty against defects in manufacturing and we warrant to you that any Product purchased from us will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Fine jewellery, whether platinum or gold, is susceptible to normal wear (which will result in scratches, markings, etc), activities and trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse.
Before your jewellery leaves our artisans, it will undergo a series of quality checks including checks to ensure that the setting and diamonds are secure and a professional ultra-sonic clean as a further check for any loose settings. Only once it has passed our quality checks will it leave our artisans and be presented to you.
Our warranty will cover the resetting of diamonds and/or precious stones that have become loose in the setting. However, it does not cover the actual replacement of the diamond and/or precious stone. We strongly recommend you purchase insurance to cover the cost of this. We are not here to profit from the loss of a diamond and any replacements provided will be at cost.
Decorative finishes (matt finish, white/black rhodium coating, etc.) are not covered under warranty, as these finishes are purely decorative and are likely to wear with time and is normal.
Bent, caught or worn out prong(s) allowing a diamond or precious stone to fall out or be lost due to normal wear or other damage is not covered under warranty.
Maintenance, repair, sizing or other service performed by someone other than Savvy+Sand will void our warranty.